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IMPACT
REPORT 2024

DIALOGUE IMPACT

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WELCOME
TO OUR IMPACT REPORT

In 2024, Dialogue Impact continued its mission to strengthen social cohesion in a world marked by uncertainty and change. More than 35 years have passed since Andreas Heinecke began this Dialogue in darkness, inspired by a simple but profound question:

How can people so close become so divided?

Across 27 Dialogue Hubs in 21 countries, our teams create spaces where people meet beyond difference, challenge assumptions and build new forms of understanding. Guided by Martin Buber’s insight that “the only way to learn is grounded in encounter”, our work has grown from darkness to silence, to ageing, to end-of-life conversations, and to inclusive employment.

This report highlights the reach of our global network, the experiences that shaped our year, and the collective impact made possible by our partners, guides, and communities. As we look ahead, we remain committed to fostering empathy, inclusion, and meaningful connection worldwide.

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SHAPING TOMORROW 
A MESSAGE FROM OUR CEO

Portrait picture Svenja Weber, CEO of Dialogue Impact.

2024 reminded us that social cohesion can no longer be taken for granted. As the way we live, work, and share responsibility continues to evolve, our mission remains clear: creating spaces where people meet, listen, and understand one another.

Our global network is our greatest strength. Across 27 Dialogue Hubs in 21 countries, partners bring a shared vision to life through locally rooted experiences. From Hamburg to Singapore, Monterrey to Cairo, and Buenos Aires to Melbourne, they demonstrate inclusion in action – fostering connection, shifting perspectives and removing barriers. Our social franchise model links global learning with local impact and thrives on collaboration.

This year, we asked how global and local cooperation can generate maximum impact while remaining future-ready. Amid ongoing transformation, 2024 marked a step toward redefining our role as a learning organisation – one that reflects, adapts and moves forward guided by empathy, inclusion and impact.

It was also a year of structural renewal. We sharpened focus areas, realigned processes and prepared succession to ensure long-term resilience.

My gratitude goes to our teams, guides, partners and visitors. Your commitment makes meaningful impact possible. Let us continue building together – globally connected, locally rooted and courageous in shaping the future.

Svenja Weber, CEO of Dialogue Impact

WHY WE DO WHAT WE DO
AT DIALOGUE IMPACT

We believe in the untapped potential of empathy, inclusion and human connection to strengthen a society that works for all.

OUR APPROACH

Dialogue Impact creates learning environments that touch people, move them, and inspire meaningful reflection. At the core of our methodology is a simple idea: when people step outside their habitual ways of perceiving the world, they become more open to empathy, connection, and change.

Our approach combines three interconnected pillars:

EXPERIENCE

Immersive Experiences
Building Empathy

Through Dialogue in the Dark®​, Dialogue in Silence® and Dialogue with Time®, visitors enter unfamiliar sensory worlds guided by experts with lived experience.

 

These encounters challenge assumptions, shift perspectives and open space for understanding and human connection.

REFLECT

Interactive Exhibitions for Social Emotional Learning 

Our reflective formats such as the Inclusion Studio deepen awareness and create hands-on learning moments.

 

Visitors explore themes like accessibility, identity, technology and belonging, discovering values such as creativity, resilience, and empathy.

GROW

A Laboratory
Building Capacity

Through B2B, B2C, and pedagogical workshops, we translate experience into practical skills.

 

Participants strengthen communication, collaboration, critical thinking, and inclusive leadership. Co-creative workshops introduce real-world accessibility challenges and empower people to design solutions together.

Across all pillars, our mission remains constant:


to create spaces where people connect beyond difference, reflect on themselves and others, and grow the capacities needed for a more inclusive society.

OUR VALUE CHAIN

Our value chain outlines how Dialogue creates measurable social value – from delivering learning experiences to enabling long-term behavioural and systemic change. Each stage is concise, fact-based and aligned with international impact reporting standards.

OUTPUT

Experiences That Build Connection and Learning

Across 27 locations worldwide, Dialogue in the Dark, Dialogue in Silence and Dialogue with Time provide structured exhibition tours and workshop experiences. In 2024, our programmes reached nearly 500,000 visitors and participants through guided exhibitions and educational workshops.

OUTCOME

Transformative Encounters That Empower

Our experiences foster increased empathy and perspective-taking, disrupt stereotypes and spark positive emotional engagement such as curiosity, gratitude and openness. They strengthen communication across social and cultural barriers and create meaningful employment and professional empowerment for people with visual, hearing or age-related disabilities.

IMPACT

People Driving Change in Their Worlds

General public: Dialogue experiences inspire greater openness toward disability and spark meaningful conversations at home. Education sector: Schools and universities use Dialogue to strengthen inclusive attitudes in teaching and learning. Business and workplaces: Companies apply our insights to improve accessibility, inclusive leadership, and diversity-sensitive communication. Social, medical, and care professions: Professionals report heightened empathy that leads to more respectful interaction and better quality of care. Design, architecture, and planning: Designers and planners gain motivation to embed accessibility and universal design more consistently.

WHAT WE DO
OUR CORE EXPERIENCES

At the heart of Dialogue Impact are three core experiences that challenge assumptions, shift perspectives, and create meaningful human connection.

 

Each format opens a different doorway into understanding – through darkness, through silence, or through time. Together, they form the foundation of our work: experiential encounters that move people beyond difference and inspire more inclusive ways of seeing, hearing, and relating to one another.

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DIALOGUE IN THE DARK®​

Key Visual of Dialogue in the Dark: A woman is searching with her hand in the dark.

Dialogue in the Dark® invites visitors into a world without sight — but full of insight. Led by blind guides, visitors explore everyday environments in total darkness.

 

This powerful experience challenges senses, shifts perspectives, and opens space for empathy and dialogue. It’s a fun journey that deepens understanding of the potential of people with disabilities.

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DIALOGUE WITH SILENCE®​

Key Visual of Dialogue in Silence: A women with soundproof headphones smiles into the camera.

In Dialogue in Silence® visitors dive into a world without sound — but rich in connection. Led by deaf and hard-of-hearing guides, participants explore non-verbal communication in immersive silence.

 

This playful and moving experience deepens awareness, challenges assumptions, and opens space for empathy, presence, and the power of communication beyond spoken words.

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DIALOGUE WITH TIME®​

Key Visual of Dialogue with Time: A women listens to an elderly lady.

Dialogue with Time® is an interactive exhibition, the first of its kind in the world that deals with aging from an original perspective. The groundbreaking exhibition allows visitors a glimpse into the world of the elderly.

 

Through experiential play, using latest technology, a creative intergenerational dialogue is produced, dispelling stereotypes and clichés of old age. The guides of this exhibition are aged 70 and above. They are the mediators and experts in all facets of aging and act as role models.

WE CREATE IMPACT
IN FACTS & FIGURES

We make an impact by breaking down barriers and re-thinking social norms in order to drive sustainable change.

In practice, we empower people through transformative learning experiences at our locations and through our corporate training programs.

In 2024 we've strengthened our global footprint:

OUR WORLD OF DIALOGUE

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27

Dialogue Locations
on 5 continents

748

Employees
at Dialogue
Locations worldwide

30

Employees with Disabilities

transferred to the open job market

494.239

Visitors in 2024
across all Dialogue locations

32 %

Visitors from schools and university groups

11+ Million

Cumulated Visitors

at Dialogue Locations since 2000

56 %

Employees with a Visual or Hearing Disabilities at Dialogue Locations

We welcome
VISITORS ALL ACROSS THE WORLD

494,239

Visitors in 2024

x 2,5

compared to 2020

TOTAL VISITORS OVER THE YEARS

After returning to near pre-pandemic strength in 2023, visitor numbers in 2024 remained at a similarly high level – showing that Dialogue continues to be a trusted and relevant experience for audiences worldwide.

We are all about:

INCLUSIVE EMPLOYMENT

Worldwide, we employ 748 people,

56% of whom have a visual or hearing disability (331 with a visual disability and 88 with a hearing disability).

 

Our team also includes 37 facilitators over the age of 70, whose experience and perspective further enrich our work.

EMPLOYABILITY

In 2024, 30 employees with disabilities moved on from Dialogue in the Dark®, and 90% found another job straight away.

 

All of them secured employment within six months.

We are a
SERVICE PROVIDER FOR EDUCATORS

We offer experiential learning that fosters empathy and awareness.

In 2024, around one third of our visitors were school and university groups.

 

More than 70% of our venues offered dedicated educational workshops and activities.

In total, 172,449 students and educators visited our experiences in 2024.

EDUCATIONAL VISITORS PER CORE EXPERIENCE

92,279

Dialogue in the Dark®

29,019

Dialogue with Silence®

51,151

Dialogue with Time®

VISITORS PER CORE EXPERIENCE

In 2024, 4 out of 5 visitors of Dialogue experiences visited Dialogue in the Dark®

80,4%

Dialogue in the Dark®

10,5 %

Dialogue with Time®

9,1 %

Dialogue in Silence®

Our three core experiences form the foundation of our global impact.

Across countries and cultures, they create spaces for real encounters, challenge perceptions and foster deeper understanding. The following key figures show the scale and reach of these experiences worldwide.

331

Employees with Visual Disabilities

23

Operators in 18 Countries

397.185

Visitors

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4

Operators in 4 countries

88

Employees with Hearing Disabilities

45.030

Visitors

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3

Operators in 3 countries

37

Employees who are over 70 years old

52.024

Visitors

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STORIES OF CHANGE
POWERED BY OUR COMMUNITIES

Our Story Grid gathers moments of change from across the Dialogue universe – stories of courage, discovery and human connection. Each one shows how a single encounter can shift perspectives and open new possibilities.

Filter our stories through the categories.
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Milan, Italy

CREATIVITY IN THE DARK

Sensorial Innovation

In Milan, guides Maria and Alissa brought creativity into the darkness. Maria designed themed experiences like birthdays, treasure hunts, and aperitifs, while Alissa created musical workshops for children. Their imagination turned visits into joyful, inclusive, and memorable moments of connection.

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Seoul, Korea

DEDICATION IN THE DARK

Empowerment Through Employment

For five years, a young man with a developmental disability has cared for our Seoul exhibition with quiet devotion. During COVID-19, he came daily to disinfect and clean, helping keep everyone safe. Now one of our longest-serving employees, he is known for his reliability and attention to detail—proof that excellence often lives in unseen acts.

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Cairo, Egypt

INSPIRING INCLUSIVE CITIES

Dialogue Beyond Walls

At WUF12 by UN-Habitat, Dialogue in the Dark Egypt offered an immersive experience showing how perception, empathy, and accessibility shape future cities. A university professor in architectural design was deeply moved and contacted the team afterward to propose a project to embed accessibility and inclusion in Egypt’s building codes. This encounter shows Dialogue’s growing influence beyond disability awareness.

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Holon, Israel

GUIDING WITH HEART

Visitors Who Leave Seeing Differently

A father visited Dialogue in the Dark with his daughter and was deeply moved by guide Oz Ben David’s openness. He later asked Oz to help his father-in-law, who had lost a leg and most of his vision. The family joined a special tour, where Oz guided with patience and care, bringing moments of connection and hope. The experience became a healing encounter for them all.

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Hong Kong

YOUTH OF DIFFERENCES

Education for Empathy

The Youth of Difference Ambassador Program empowered 74 students in seven schools to promote empathy and inclusion. Through mentoring and experiential learning, they led projects that deepened awareness of disability and diversity. The program strengthened their empathy, confidence, and leadership.

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Shenzhen, China

AMPLIFYING IMPACT

Sensorial Innovation

In 2024, Dialogue in the Dark Shenzhen partnered with Chenyu Group to expand community outreach by organizing two charity musical concerts held entirely in darkness. Each concert welcomed over 200 attendees, offering a powerful experience of sound, empathy, and connection. The collaboration showed how creativity and partnership can turn awareness into social impact.

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Holon, Israel

DARKNESS OPENS HEARTS

Empowerment Through Employment

All my life, my family never asked what it was like to be blind. When I became a guide at Dialogue in the Dark, I finally found a way to show them. During a tour with my uncles, they experienced my world, trusted me to lead, and began asking the questions they had avoided for years. In that moment, I felt truly seen — and something inside me changed.

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Hong Kong

BREAKING BARRIERS

Dialogue Beyond Walls

Isaac, a wheelchair user, once thought a tech career was out of reach due to limited training and disability unemployment in Hong Kong. Through Dialogue in the Dark’s Career Empowerment Platform 2024, he gained confidence and was matched with Smart Age Intelligence, An startup. The opportunity gave him his first tech role and a path to contribute to home care innovation.

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Kuala Lumpur, Malaysia

LEARNING THROUGH A NEW LENS

Corporate Learning

A Malaysia Aviation Group participant shared that the Collaborative Mindset and Empathy workshops by Dialogue Includes All were unlike anything they had experienced. Guided by facilitators with visual disability, they learned leadership through support, rethought communication and assumptions, and found the darkness exercises inspiring, reflective, and truly transformative.

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Tokyo, Japan

SEEING WITH THE HEART

Education for Empathy

A first-grade boy wrote an award-winning essay after visiting Dialogue in the Dark Takeshiba. Guided by Nagi-san, he explored darkness, played catch, and tasted dumplings “even better than when I could see.” He wrote, “I felt incredibly safe.” His reflection showed how one experience can reshape how children understand disability and inclusion.

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Singapore

GUIDING WITH MEANING

Empowerment Through Employment

Blind since birth, Adelyn Koh joined Dialogue in the Dark Singapore in 2023, bringing warmth and positivity to every tour. Her connection to Dialogue began as a student, when a visit helped her classmates finally understand her world and relate to her with empathy. That experience shaped her path. Now a guide and musician, she shares that same transformative understanding with others.

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Singapore

LEADING INCLUSIVELY & SUSTAINABLY

Dialogue Beyond Walls

At Dialogue in the Dark Singapore, Assistant Manager Elizabeth Pang led the Ngee Ann Polytechnic contingent at the 2024 Purple Parade, bringing together sighted and visually impaired participants. They created all props from recycled materials and won the Most Eco-Friendly Contingent Award. Her leadership showed how inclusion and sustainability can drive social impact.

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Vienna, Austria

FROM FEAR TO HOPE

Visitors Who Leave Seeing Differently

A family visited Dialogue in the Dark after their 10-year-old son was diagnosed with Retinitis Pigmentosa. We arranged a private tour with a guide who also has RP. What they expected to be difficult became a joyful experience. The boy bonded with his guide, calling him “the coolest person I’ve ever met”, and the family asked to stay in touch. Their visit turned fear into hope.

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Mumbai, India

TURNING INSIGHT INTO ACTION

Corporate Learning

When the Managing Director of UPS Lakshmi visited Dialogue in the Dark, the experience made a deep impression. He pledged to raise PwD employment to 4% and asked our team to conduct a job role–disability fitment analysis, review accessibility, and support policy updates. As a result, UPS Lakshmi has begun recruiting PwDs across multiple sites.

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Seoul, South Korea

FROM DARKNESS TO ASPIRATION

Education for Empathy

A young girl visited our exhibition and, after overcoming her initial fear, followed the guide’s confident voice through the darkness. When she learned the guide was blind, she ran to her mother and said, “Mom, when I grow up, I want to be blind!” Her innocent admiration revealed how Dialogue transforms fear into fascination and inspires new ways of seeing difference.

DIALOGUE ANNIVERSARIES
TIME TO CELEBRATE

Our long-lasting impact – built over 35 years, millions of visitors, and thousands of jobs for people with disability and older adults – is possible thanks to our partners and their unwavering commitment.

 

They bring the Dialogue model to life in their cities and communities, expanding our mission and vision locally every day. This year, we proudly celebrate three Dialogue venues marking one or two decades of multiplying dialogue and creating meaningful change. Congratulations!

20 YEARS DIALOGUE IN THE DARK HOLON

The members of the Dialogue Team in Holon, Israel.

For 20 years, Dialogue in the Dark® Holon has touched countless hearts and helped shift social perceptions. Nearly one and a half million visitors have experienced the exhibition – a number that still feels extraordinary.

 

Our guides, and our whole team, are proud to create a space that brings meaning, fosters social change, and invites a more empathetic and inclusive view of life and of one another. Over the years, we’ve learned that everyone faces limitations, visible or not, and that tolerance is essential for true understanding. Our mission, our shared journey, and our gratitude continue to illuminate the path ahead.

Avi Avraham
Children Museum Director

SILVER JUBILEE AT DIALOGUE IN THE DARK JAPAN

For 25 years, Dialogue in the Dark® Japan has been shaped by the vision and perseverance of Shinsuke and Kiyoe Shimura. Inspired by a small article about Dialogue in the Dark® in Europe, Shinsuke traveled abroad to experience it first-hand – an encounter that sparked the founding of Dialogue in Japan.

Through decades of creativity, innovation, and resilience amid continous change, Japan has become one of the few partners worldwide to host all three exhibitions: Dialogue in the Dark®, Dialogue in Silence®, and Dialogue with Time®. Today, it stands as a trusted and inspiring reference within our global network.

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Andreas Heinecke 

Founder of Dialogue in the Dark

10 YEARS DIALOGUE IN THE DARK MONTERREY

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Pepe Macías

Director of Dialogue in the Dark Monterrey

This year marks 10 years since I began leading Dialogue in the Dark® Monterrey, and my mission remains unchanged: to offer others with visual disability the same opportunity that transformed my own life as a person who lives with disability.

 

Through Dialogue in the Dark®, I developed essential social and professional skills – decision-making, listening, empathy, public speaking, and facilitation. It shaped my path as an organizational psychologist, coach, and entrepreneur, and it has allowed me to provide a dignified life for my family.

 

That is the power of Dialogue in the Dark®. And it is that same power that I strive to pass on to every member of my team, every day.

10 YEARS DIALOGUE IN THE DARK KUALA LUMPUR

The journey of Dialogue in the Dark® Malaysia has been marked by resilience, community, and unwavering belief in our mission. Despite a three-year closure during Covid, we were able to rise again thanks to Dialogue Impact’s steadfast support and the extraordinary generosity of more than 40 angel investors who contributed 80,000 € to help us rebuild through a small studio.

 

Our former full-time team members with visual disability now collaborate part-time, and we remain optimistic that this is only a temporary pause. Our dream is alive: to relaunch Dialogue in the Dark®, Dialogue in Silence® and Dialogue with Time® – and one day bring World of Dialogue to Malaysia. Our hope continues to guide us forward.

The members of the Dialogue Team in Kuala Lumpur, Malaysia.

Stevens Chan

CEO of Dialogue in the Dark Kuala Lumpur

DIALOGUE AWARDS
OUR RECOGNITIONS IN 2024

Our global Dialogue partners received outstanding national and international recognitions in 2024 – honoring leadership in inclusion, social innovation, accessibility, employment, and community impact.

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FRANKFURT, GERMANY

TourCert Accessibility Certification

Certified for accessibility and sustainable travel standards by TourCert gGmbH, acknowledging Dialogue in the Dark Frankfurt’s inclusive visitor experience and operational responsibility.

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HONG KONG

Three Excellence Awards in One Year

CHO Appreciation Award – SME Category:

Awarded by the Chief Happiness Officer Association, recognising Dialogue in the Dark Hong Kong’s commitment to a supportive, people-centred workplace culture that prioritises wellbeing and teamwork.

HKIHRM HR Excellence Award – Diversity & Inclusion:

Presented by the Hong Kong Institute of Human Resource Management, honouring Dialogue in the Dark Hong Kong’s dedication to fostering diversity, reducing bias and creating equitable opportunities across its programmes.

Three-Star Caring Institution:

Granted by the Social Welfare Department, acknowledging Dialogue in the Dark Hong Kong’s contributions to gerontechnology, inclusive elderly services and strong collaboration with care institutions.

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MUMBAI, INDIA

Recommendation Letters

SBI Foundation and Re-Sustainability issued formal letters recognizing Dialogue in the Dark Mumbai for its meaningful role in advancing diversity and inclusion through experiential learning programmes.

SHENZEN, CHINA

Top 10 Social Enterprise Finalist

Dialogue Shenzhen was selected as a Top 10 finalist for its innovative and socially impactful initiatives strengthening inclusion across communities.

TOKYO, JAPAN

Iwasa Prize – Peace & Human Rights

Dialogue Diversity Museum received the Iwasa Prize for its outstanding contributions to addressing social issues in alignment with the UN Sustainable Development Goals (SDGs), with a particular focus on human rights and peacebuilding.

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CAIRO, EGYPT

Dell Certificate of Recognition

Awarded to Dialogue in the Dark Cairo for its contribution to training-for-employment programmes that support young people entering the labour market.

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SEOUL, SOUTH KOREA

Prime Minister's Commenendation

Younghee Song, CEO of Dialogue in the Dark Korea, received the Prime Minister’s Commendation for his outstanding contributions as a social entrepreneur and for her leadership in promoting employment opportunities for people with disabilities.

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TAIPEI, TAIWAN

Happy Enterprise Silver Award

Issued by 1111 Job Bank in recognition of Dialogue in the Dark Taipei’s commitment to strong employee development, wellbeing, and sustainable organisational growth.

Our Story Grid gathers moments of change from across the Dialogue universe — stories of courage, discovery and human connection. Each one shows how a single encounter can shift perspectives and open new possibilities.

WHAT'S NEXT
PARTNER WITH US

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The coming years will continue to be shaped by transformation – not as disruption, but as an opportunity to refine how we work, strengthen our teams and sharpen our impact.

 

As a learning organisation, we remain curious and adaptable, guided by our commitment to innovation, dialogue and inclusion. “Learning by doing” continues to shape how we explore, reflect and grow together.

Social cohesion remains one of the most urgent tasks of our time. We believe in the transformative power of dialogue and the spaces that help people connect, develop awareness and take responsibility.

 

In 2025, we will expand strategic partnerships and reinforce our global network, creating environments where people and organisations can grow and build future skills.

​As we move forward, we aim to bring Dialogue to even more people and places around the world. To do this, we rely on partners who believe in the power of empathy, inclusion and human connection – and who share our conviction that transformation enables us to build a more inclusive and sustainable future, together.

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